Frequently Asked Questions (FAQs)

Welcome to the Mejame Help Center. Below you will find answers to the most common questions regarding orders, shipping, returns, and payments. If you need further assistance, our support team is available during business hours.

1. What products does Mejame sell?

Mejame specializes in modern apparel including jackets, T-shirts, and jeans. Our products are designed to balance everyday comfort with practical style.

2. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders and manage your information more easily.

3. How long does it take to process an order?

Orders are processed within 1 business day (Monday – Friday). Orders placed after 5:00 PM EST will be processed the next business day.

4. How long does delivery take?

Delivery typically takes 2–8 business days after processing. Total estimated delivery time is 3–9 business days.

5. How much does shipping cost?

We offer a flat shipping rate of $6.99 per order. There are no additional or hidden fees.

6. Which shipping carriers do you use?

We ship using trusted carriers:

  • USPS
  • UPS
  • FedEx

7. Will I receive a tracking number?

Yes. Once your order is shipped, you will receive an email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.

8. Can I cancel or change my order?

Yes, but only if your order has not yet been processed. Once processing begins, changes or cancellations are no longer possible.

Please contact us immediately at support@mejame.com for assistance.

9. What is your return policy?

We offer a 15-day return window from the date of delivery. Items must be unused and in original condition.

10. How long does it take to receive a refund?

Refunds are processed within 3 business days after we receive and inspect the returned item. No fees are deducted.

11. Are there any return or restocking fees?

No. Mejame does not charge any return, restocking, or processing fees.

12. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and provide photos of the issue. We will review your case and provide a replacement or full refund.

13. What payment methods do you accept?

We accept secure payment methods available at checkout. Payments are processed through trusted third-party providers to ensure security.

14. Is my payment information secure?

Yes. All transactions are processed through encrypted payment systems. We do not store your full payment details on our servers.

15. Do you ship internationally?

Currently, Mejame primarily ships within the United States. Any updates regarding international shipping will be announced on our Website.

16. What if my package is delayed?

Shipping delays may occur due to factors such as weather conditions, high shipping volume, or carrier issues. If your order is significantly delayed, please contact us for assistance.

17. What if my package is marked delivered but I did not receive it?

We recommend:

  • Checking with neighbors or household members
  • Contacting the carrier directly
  • Reaching out to our support team for further assistance

18. Can I change my shipping address after placing an order?

Address changes are only possible before the order has been processed. Once shipped, changes cannot be guaranteed.

19. Do you offer exchanges?

Yes, exchanges are available for eligible items depending on stock availability. Please contact our support team to arrange an exchange.

20. How can I contact customer support?

Our team is ready to assist you with any questions or concerns.

Email: support@mejame.com
Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday

If your question is not listed above, please contact us directly. Mejame is committed to providing clear, reliable support for every customer.