Return & Refund Policy

Last Updated: January 2026

At Mejame, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process. This policy outlines your rights, eligibility conditions, and timelines for returns and refunds.

By placing an order on mejame.com, you agree to the terms described below.

1. Return Eligibility

Customers may request a return within 15 days from the date of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
All original tags, packaging, and accessories must be included
The item must not show signs of wear, damage, or alteration
Proof of purchase (order confirmation or receipt) must be provided

Returns that do not meet these conditions may be declined.

2. Items Not Eligible for Return

The following items are not eligible for return:

Items marked as final sale or clearance
Products that have been used, washed, or damaged after delivery
Items returned without prior authorization

3. Return Process

To initiate a return, please follow these steps:

Contact our support team at support@mejame.com
Provide your order number and reason for return
Wait for return authorization and instructions
Package the item securely and ship it according to the provided instructions

Unauthorized returns may not be accepted or processed.

4. Return Shipping Costs

Mejame does not charge any return fees or restocking fees.

Customers are not required to pay any additional processing charges for returns. In cases of defective, damaged, or incorrect items, we will cover any associated return handling.

5. Refund Processing

Once your returned item is received and inspected, we will process your refund within 3 business days.

Refund details:

Refunds are issued to the original payment method
No fees or deductions will be applied
You will receive a confirmation email once the refund is completed

Depending on your payment provider, it may take additional time for the funds to appear in your account.

6. Exchanges

We offer exchanges for eligible items. If you would like to exchange a product:

Contact our support team before returning the item
Exchanges are subject to product availability

If the requested replacement item is unavailable, a full refund will be issued instead.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

To process your request, we may ask for:

Photos of the item and packaging
A description of the issue

Once verified, we will offer a replacement or full refund at no cost to you.

8. Late or Missing Refunds

If you have not received your refund:

Check your bank account or payment method
Contact your payment provider for processing updates
Reach out to our support team for assistance

9. Order Cancellations

Orders may be canceled before they are processed. Once an order has been shipped, it cannot be canceled but may be returned after delivery in accordance with this policy.